A lesson in customer service: Analyze what works for your company

A coworker gave me a book on tape to listen to a few weeks ago.  I had heard of the company, Zappos, but didn't know much about them or their core...

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The Affordable Care Act and You: March 31st, and possible extensions

The Affordable Care Act signup period officially ended March 31, 2014.  There has been much discussion regarding the extension of this date and a lot of...

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Walking the talk: The benefit of engaging your employees

Getting employees to feel connected and enthusiastic about their job is vital to the productivity of any organization.  The most important thing you can...

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Be prepared for new overtime rule affecting Direct Care Workers

On September 17, 2013, the U.S. Department of Labor issued its final rule regarding direct care workers. The change effectively extends overtime...

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Investigating troublesome behaviors and considering the options

When managers call the BCN Human Resources Customer Service Center asking for help with an employee exhibiting troublesome behavior, most want the same...

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On-the-job safety: How to reduce risks for new employees

Providing a safe working environment and ensuring a safe start when new employees begin working for you is not only the right thing to do, it’s the law.

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Love in the air? How to develop a solid policy for workplace romances

Even though the number of romances blooming in the workplace may not have increased much in the past eight years, polices addressing them have according...

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Business owners face taxes for employer-sponsored group health plans

With the passage of Health Care Reform through the Patient Protection and Affordable Care Act,  many Americans wondered how the  federal government would...

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Business branding: Follow the gridiron ad approach on a smaller scale

This year a record-setting 162.9 million tuned in to watch the big game on Sunday night, making the NFL Super Bowl the most watched television event ever,...

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Looking ahead to health law compliance, options for benefits (2014)

As the glow of the New Year’s ball fades and we enter 2014 in a very real sense, we all turn our thoughts to what lies ahead for employee benefits:...

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